Refund policy

My order arrived damaged/defective, what do I do?

If your order arrives damaged or defective, please reach out to me via my Contact Me page or send an email with photos of the items you received to sams.museum.az@gmail.com so I can help you out! I am typically more than happy to offer a refund or replacement for damaged merchandise.

I am not happy with the item I purchased, but it is not damaged. How do I return it?

I sincerely apologize if my products do not meet your expectations! My return policy for undamaged items is as follows:

I will accept a return for a full refund of the paid amount up to 30 days after purchase. The customer will be responsible for paying return shipping, and refunds will only be issued upon my receipt of the returned item(s). If items are not returned in the same condition they were sent, I reserve the right to refuse a refund for damaged items.

When will my order ship?

I try to ship orders out in batches at least once weekly, and due to my work schedule the actual day an item is shipped may vary. All orders will ship out no later than 7 days past the date of purchase.

When will my order arrive?

Every order will be shipped with a tracking number so that you can stay updated on the movement of your package.

My order did not arrive, what do I do?

If your order is lost in transit, I will be more than happy to file a missing package claim with the respective shipping carrier on your behalf, however you MUST notify me of a lost package NO LATER than 30 days after the order was shipped. It is the customer's responsibility to provide a safe and secure shipping address as I will not be responsible for lost or stolen packages once it is marked as "Delivered" in the tracking system.